Acceptable Use, Privacy, and Security Policies

Margaret Welwood and GrandmasBookshelf.net believes it is important to set an appropriate example in the areas of Security, Customer Service Standards, Privacy Policies, and Acceptable Use Policies.

Customer Service
Please contact us using our contact form for any and all issues for the fastest possible response.

Delivery Process
Our order and delivery process is dictated by Amazon.com at this time.

Privacy
Information provided to Margaret Welwood will never be provided to any 3rd party – unless you give express permission to do so. We respect your privacy and do not partake in the practice of selling customer information for any reason. We will never use your personal or business information in any way that violates your privacy.  When you provide any information to us, it will only be used in such a manner as has been made clear to you, with your acknowledgement and permission.

Security
Any critical data (financial or otherwise) transmitted to us is done so using RSA-128 bit encryption – the strongest encryption algorithm available for secure financial transaction on the Internet.  We take every precaution we can to protect your data.

Acceptable Use
Anyone who uses our services must abide by the following widely accepted standards of acceptable use:
a.  Abuse
We do not partake in any form of Internet abuse and will not tolerate those that do (zero tolerance).  If any of our customers or members using our services or software are accused of using these tools for any activity generally recognized as net abuse (including but not limited to: unsolicited mailings, unsolicited newsgroup postings, email harvesting, rogue endless pop-ups or malicious scripts), we will investigate the matter aggressively and swiftly.  Accounts found to be in violation of this policy are subject to immediate termination at the sole discretion of Margaret Welwood.   Margaret Welwood is always swift to investigate and act on abuse reports.

b.  Mailing List Management
All mailing lists at Margaret Welwood are maintained via an opt-in method that records the IP address of the person subscribing to the particular list.
Anyone subscribing someone to a list without their permission will have this activity reported to the abuse department of the owner of the IP block in question and the abuse department of its upstream encouraging the termination of the abusing user.
Any newsletter mailing sent from Margaret Welwood always includes a clear and easy unsubscribe link.
Anyone using any of Margaret Welwood products and services in conjunction with any mailings must also abide by these standards.

c.  Fraud
We take fraud quite seriously and will aggressively prosecute any fraudulent transaction conducted using our networks or products in any way shape or form.  All fraud attempts will be reported to the Secret Service (the arm of the U.S. Treasury Department that prosecutes Internet fraud), the owner and upstream of the IP block related to the fraud, and any other agencies as we see fit in order to terminate, prosecute, and otherwise seek justice against the perpetrators of said fraud.  Fraud violates the trust of the Internet as a whole and lessens consumer confidence in the Internet.  As such, we take it quite seriously.

 

Personal Data collected for the following purposes and using the following services:

• • • Analytics

      • Google Analytics – Personal Data: Cookies and Usage Data

• • • Backup saving and management

      • Dropbox – Personal Data: various types of Data as specified in the privacy policy of the service

    • Commercial affiliation

      • Amazon Affiliation – Personal Data: Cookies and Usage Data

    • Contacting the User

      • Contact form and Mailing List or Newsletter – Personal Data: email address, first name and last name

    • Content commenting

      • Comment system managed directly – Personal Data: email address, first name, last name and website
      • Facebook Comments – Personal Data: Cookies and Usage Data

    • Hosting and backend infrastructure

      • EaglesWingWebServices.com  – Personal Data: various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets, Google+ +1 button and social widgets, LinkedIn button and social widgets, Twitter Tweet button and social widgets – Personal Data: Cookies and Usage Data

Contact information –

Owner and Data Controller:  Margaret Welwood

Email:  margaretwelwood@gmail.com